Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Next business day, or sooner, shipping is our Gold Customer Service standard for all in-stock items.

You will receive a tracking number so you can check delivery dates and parcel progress.  The carrier will be based upon your choice from check-out. We offer Canada Post expedited and express, UPS standard and express, lettermail (where applicable), customer pick up (please see FAQ about local pick ups for details) or you can use your own shipping label.

All parcels are sent with insurance. We determine lost and damaged parcels based on the outcome of the Canada Post claim.  If successful, you will receive a voucher code.  Broken mugs: As a successful insurance claim through Canada Post is highly doubtful in this scenario, after we have verified the damage to mugs through shipping, we offer a voucher code to replace the mug cost. Free re-shipping of a mug(s) that arrived damaged is not available.  See our policies for more details on Shipping Damage Claims.

There is no signature required upon delivery and the client must ensure a safe spot for parcel drop off. We are not responsible for deliveries made that are missing or stolen.

Lettermail shipping is available for items that can be sent through this service. There is a $5 fee but it comes with no tracking and no insurance. The client must assume all risk. Please inquire prior to ordering with letter mail so we can ensure the item can be shipped through this method.  No refunds if lettermail does not arrive. That is a scenario we have never encountered but it is a risk with the inexpensive lettermail service.

Wrong item ordered, changed your mind? No problem! Contact us to pre-approve your return. Shipping is non-refundable and return shipping is the client's responsibility. Items must be returned in unopened, unused, and in sellable condition.  We will give you a credit code for the value, including tax, of the returned items.  We do not give refunds.  This policy is needed to help discourage the amount of fraudulent orders placed.

Credit Codes are given for items returned according to the above description and also for major damaged or flawed items received. We inspect each item and hold ourselves to a high standard so the chance of receiving something with a great flaw is significantly low. Slight imperfections happen occasionally but are not classified as flawed if it does not impede the use or sale of the product. We want you to be happy with the items we sell just as you want your clients happy with the products they receive.


Need to cancel an order? If your order has not shipped we can cancel and give a credit code for the entire order. If your order has already shipped then you will need to apply for a pre-approved refund as per the first paragraph details. Shipping will not be refunded and return shipping will be your responsibility.

We offer pre-arranged pick ups / meet ups in Truro NS (Mon - Fri, the next business day after an order is placed) and Elmsdale, Stewiacke NS and surrounding areas on weekends. Contact us to set up arrangements and save on shipping costs! Further distance delivery is available for a fee based on travel distance required. This is a great option for people grouping their orders together.

Truro pick ups are next business day unless otherwise arranged. Orders with custom or in-house cut items may require an extra day or two. We will contact you once your order is received. 

Yes, we can accept E transfer payments. You can use this option upon check out. If using this option when checking out, please make your payment within 24 hours. After 24 hours your order will be canceled.

We value your privacy and never sell, rent, or loan any of your information unless required by law. 

When signing up for your newsletter, you will receive periodic information about sales, new items, coupon codes, and more! You may withdraw your consent at any time. 

We provide basic instructions for each sublimation product (time and temp) based on manufacturers recommendations and our own trials.

These instructions will be included with the item purchased.

We cannot take responsibility for success as there are too many variables to account for ie: is your heat press calibrated to be accurate temperature? etc But, we make every effort to be accurate for your success. Your success is our success and is part of our Gold Standard Customer Service.

You are purchasing a digital image. There is no physical product being sent to you.

The images are available in jpg, pdf and png format. All three of these images, without the watermark, will be available for instant download in a zip file after purchasing. Personalized graphics will be available shortly after the purchase and you will receive the images via email.

All images come with full personal and commercial licenses. You can use these images on all finished products sold from you to an individual. No 3rd party production or graphic sites allowed. ie: Red Bubble, Zazzle, Cafe Press etc

You may not sell, loan, distribute, or sell prints of any of these graphics or any of the elements within these graphics. They are for use by you to your customers or friends/family on finished products only.

You may personalize the images with a name etc, but you may not alter the image by erasing sections, altering colour or fonts. You may place the image on a background, but you cannot add design elements or other graphics to it hence creating a new design.