COOKIE MUGS! MILK JUGS! FROSTED CANDLE JARS! All in stock and ready for the Holiday Season!

Policies

We dislike the small print as much as the next person, but please read on!

Shipping:


Order confirmation and shipping confirmation is sent by email. Unless otherwise requested, all orders within Canada are shipped using Expedited Service. Express shipping is also available at a fee - please inquire for that option.

Next business day shipping is our Gold Customer Service standard for all in-stock items.  

We use Canada Post as our main carrier. You will receive a tracking number so you can check delivery dates and parcel progress.

All parcels are sent with insurance. We determine lost and damaged parcel refund or re-shipping based on the outcome of the Canada Post claim.

There is no signature required upon delivery and the client must ensure a safe spot for parcel drop off. 

Flat rate mailing is available to our Canadian clients.

Letter mail shipping is available for items that can be sent through this service. There is a $5 fee but it comes with no tracking and no insurance.  The client must assume all risk.  Please inquire prior to ordering with letter mail so we can ensure the item can be shipped through this method.

 

Returns, Refunds & Cancellations:

Wrong item ordered, changed your mind?  No problem!  Contact us to pre-approve your return.  A full refund on the item(s) will be given as soon as it is returned to us.  Returns must be pre-approved.  Shipping is non-refundable and return shipping is the client's responsibility.  Items must be returned in unopened, unused, and in sellable condition.

Refunds are given for items returned according to the above description and also for major damaged or flawed items received. We inspect each item and hold ourselves to a high standard so the chance of receiving something with a great flaw is significantly low.  Slight imperfections happen occasionally but are not classified as flawed if it does not impede the use or sale of the product.  We want you to be happy with the items we sell just as you want your clients happy with the products they receive.

When requesting a refund or wanting to return a problem item, please contact us with all details and photographs within 15 days of receiving your order.  We solve all outstanding issues in a timely manner.

Need to cancel an order?  If your order has not shipped we can cancel and refund the entire order (less any fees levied against us by Shopify's payment processing). If your order has already shipped then you will need to apply for a pre-approved refund as per the first paragraph details. Shipping will not be refunded and return shipping will be your responsibility.

Privacy Policy:

We respect and are committed to protecting your privacy. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. .

What Information Are You Collecting and How Are You Collecting It?

When a visitor requests a page from the Fill In The Blanks Canada website, our web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic but do not collect and evaluate this information for individuals.

What Other Information Do You Request?

We may also request your e-mail address or mailing address for the purposes of conducting a survey or to provide additional services (for example, subscriptions to e-mail newsletters, announcement lists or product updates). Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No-Spam” policy that means that we do not sell, rent, or otherwise give your e-mail address to a third-party, without your consent.

When you enter a contest or other promotion, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

What Information Do You Collect When I Purchase Something?

If you are purchasing product, we need to know your name, e-mail address, mailing address and phone number. This allows us to process and fulfill your order and to notify you of your order status. This information may also be used by us to notify you of related products and services. Regular company newsletters are only sent to those that have consented to this service. Your information will not be sold to third parties for any purpose.

Will You Disclose The Information You Collect To Outside Third Parties?

We will only disclose personal information when required by law or in the good-faith belief that such action is necessary to:

Consent To This Agreement:

By using our website, you consent to the collection and use of information as specified above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.